Edmondson Pike Family Practice

Dr. Wei and his male NFP are the only two providers I have met with at his practice and they have gone above and beyond for me. I went thru quite a traumatic event last year and the NFP listened to me, gave me every check up imaginable, and that I asked for. I couldn’t have asked for anything else from this man, incredible providers. The two stars are for the staff. In my situation there was no empathy for my calls of concern to see if they were available. The front staff is extremely dismissive and “busy.” The business they are in requires empathy at all costs since people are at their most vulnerable state, and I absolutely dredded to call them every single time to speak with a provider. I can understand being busy, but the sheer tone of “you’re bothering me” in their voice was enough for me to go elsewhere. As I said, Dr. Wei and his care team are the absolute best that I’ve encountered on the treatment portion, but the front staff is what makes it unbearable.