Cole Family Practice .

First strike was the fact that they require separate office visits for every single procedure “because of insurance”. Separate appointments for a pap smear and a physical; every other doctor I’ve ever been to will try to knock out as much routine work as possible in one appointment that they can. This is a sly way to charge insurance more for individual office visits. If you want birth control, you must have a “well woman” visit annually outside of your normal physical, even though the Dept. of Health only recommends a pap test every three years - again, a sly way to get more office visits to make more money. Second strike, I scheduled an appointment for some blood work right when they opened so I could get in before work. Waited 45 minutes before the front desk staff tells me their phlebotomist won’t be coming today. Third strike. I’ve been having unusual symptoms that I’ve been concerned about. I called yesterday morning to ask to speak to an RN or Dr. about it. Receptionist told me I would need to speak to the RN that did my last intake, and she would have to call me back the next day. Thought this was ridiculous as any Dr or RN would be capable, but I really am a patient person so ok. Today I never recieved a call, growing steadily concerned I called the clinic back, and was told the RN left a sample prescription for me. I don’t need a new prescription - I was just prescribed one. I just need someone to tell me if my symptoms are normal or not. I asked the receptionist if I could just speak to the RN for a minute and I was told she was on the way out the door and had to pick up her kid. So I brainstormed my symptoms with the receptionist, who said my symptoms may be normal, I may just need to try my current prescription longer, or I may need to go to the emergency room. But the sample of the new prescription is there if I want to pick it up before they close. Being in such a vulnerable state, trusting my pcp for advice, and then being completely ignored. I am still shocked over their disregard for my health. Needless to say, I’ve made an appointment with a different provider.