UPDATE: Not only did they not refund my family's rental as they said they would, they charged us $200 LATE RETURN FEE, we were late because their car broke... I mean. SERIOUSLY!?
I do not recommend using this company at all. They do not take care of you when on of their cars break down. As 4 of my 6 living family members return from going through the devastation of my grandfathers house, courtesy of Hurricane Harvey, the rental AC goes out.
Then they make you feel like it's your own incompetence on why the POS that loses AC is their vehicle. While my elderly family sits in the ER parking lot, eating Ice chips to cool down, they tell them they'll have to pay for another rental vs just swapping out. It's madness.
I'm very disappointed in hertz. And the manager who's name starts with an M states they'll be refunding the rental to my aunt.
Beware.
Stay away.
This location is not going to assist you.
All USA
UPDATE: Not only did they not refund my family's rental as they said they would, they charged us $200 LATE RETURN FEE, we were late because their car broke... I mean. SERIOUSLY!? I do not recommend using this company at all. They do not take care of you when on of their cars break down. As 4 of my 6 living family members return from going through the devastation of my grandfathers house, courtesy of Hurricane Harvey, the rental AC goes out. Then they make you feel like it's your own incompetence on why the POS that loses AC is their vehicle. While my elderly family sits in the ER parking lot, eating Ice chips to cool down, they tell them they'll have to pay for another rental vs just swapping out. It's madness. I'm very disappointed in hertz. And the manager who's name starts with an M states they'll be refunding the rental to my aunt. Beware. Stay away. This location is not going to assist you.