Not only did it take this kays 3 weeks to take my ring down a size they damaged my prongs! My ring was bought from them and not even a month old! Now my diamond is missing! On top of that my mother paid hundreds of dollars to have her rings sized (family heirlooms) because they told us the wrong price! It took 2 months to get her rings back because they broke one then kept saying the other was in the shop. When we asked to speak to a manager the manager hung up on us! We later found out they had lost the ring and were trying to find it. We had to call corporate to get anything done! We thankfully got our money back and are taking my ring to a different location to get it fixed! When we finally got all our rings back and asked for the paper work so we know exactly what was done to my mothers ring they refused them to us and said we couldn’t have them! I will NEVER EVER EVER shop at a Kay again. They’ve permanently lost my family’s business.
All USA
Not only did it take this kays 3 weeks to take my ring down a size they damaged my prongs! My ring was bought from them and not even a month old! Now my diamond is missing! On top of that my mother paid hundreds of dollars to have her rings sized (family heirlooms) because they told us the wrong price! It took 2 months to get her rings back because they broke one then kept saying the other was in the shop. When we asked to speak to a manager the manager hung up on us! We later found out they had lost the ring and were trying to find it. We had to call corporate to get anything done! We thankfully got our money back and are taking my ring to a different location to get it fixed! When we finally got all our rings back and asked for the paper work so we know exactly what was done to my mothers ring they refused them to us and said we couldn’t have them! I will NEVER EVER EVER shop at a Kay again. They’ve permanently lost my family’s business.