When I moved to Hixson a little over a year ago, this was by far the best Zaxby's I had ever frequented. Sadly that has changed in the last four months. I spent over a decade working in the QSR industry and I have managed at every level of the business; because of this I very rarely complain. However, I'm breaking my general policy of silence regarding this location.
Four times now, in relatively close succession, I have been to this Zaxby's location, either alone or with my wife, and have received food that was sub-par to put it mildly. From chicken that was cold, to fries that were undercooked, to chicken that still had pink in it. I've always been polite and the management has always made it right. But there was a trend that was becoming apparent.
Today I stopped in the Drive Thru to pick up a five-piece chicken fingers plate. When I was handed the box at the Drive Thru, I thought it felt light, but I needed to be on my way, so I didn't check it then and there—that's my fault. When I got home, I discovered food that was barely above room temperature (it had to be microwaved for thirty-five seconds just to make it edible), and what's worse, there were only two chicken fingers to be found!
I'm frustrated over food quality that seems to be consistently trending downward, though that's something I could simply chalk up to time of day or a new employee. I'm livid with the fact that the employees (which are a reflection of management and ownership) can't manage to count correctly. I've already called the restaurant to inform them of the issue, but I won't be going back—not even to get a refund. I'm sure they'd find a way to **** that up too.
All USA
When I moved to Hixson a little over a year ago, this was by far the best Zaxby's I had ever frequented. Sadly that has changed in the last four months. I spent over a decade working in the QSR industry and I have managed at every level of the business; because of this I very rarely complain. However, I'm breaking my general policy of silence regarding this location. Four times now, in relatively close succession, I have been to this Zaxby's location, either alone or with my wife, and have received food that was sub-par to put it mildly. From chicken that was cold, to fries that were undercooked, to chicken that still had pink in it. I've always been polite and the management has always made it right. But there was a trend that was becoming apparent. Today I stopped in the Drive Thru to pick up a five-piece chicken fingers plate. When I was handed the box at the Drive Thru, I thought it felt light, but I needed to be on my way, so I didn't check it then and there—that's my fault. When I got home, I discovered food that was barely above room temperature (it had to be microwaved for thirty-five seconds just to make it edible), and what's worse, there were only two chicken fingers to be found! I'm frustrated over food quality that seems to be consistently trending downward, though that's something I could simply chalk up to time of day or a new employee. I'm livid with the fact that the employees (which are a reflection of management and ownership) can't manage to count correctly. I've already called the restaurant to inform them of the issue, but I won't be going back—not even to get a refund. I'm sure they'd find a way to **** that up too.