Movers showed up an hour & a half later than expected. Original time estimate was between 6-8 hours to move a 3 BR home + garage an hour away. We had 2 trucks, 5 men AND my husband doing as much work as the movers. I walked by one of the men complaining to the estimator at the office saying he was told our move would only take 5 hours, which was a little offputting. I considered buying the insurance option and was told there was no way I would need it by the head of the crew. Fast forward.. we had to pay for 9 hours.. it took so long that we just had them put boxes in the garage instead in the rooms they were destined for. They busted a leg off of one of our armoires - that was the damage they told us about. My husband gave the whole crew tips anyway.. it was when we started putting our rooms together a few days later that we saw 4 or 5 deep scratches on our very large entertainment center, deep scratches on my daughter's bedroom hutch, a piece of granite broken off on one of our nightstands (the top is made of granite) and scratches on a lot of my art, which I was assured they would take the utmost care with. I would have stacked it in my SUV had I thought there could have been an issue there. I messaged the salesman, filled out an unhappy survey and have yet to hear one single word from anyone.
All USA
Movers showed up an hour & a half later than expected. Original time estimate was between 6-8 hours to move a 3 BR home + garage an hour away. We had 2 trucks, 5 men AND my husband doing as much work as the movers. I walked by one of the men complaining to the estimator at the office saying he was told our move would only take 5 hours, which was a little offputting. I considered buying the insurance option and was told there was no way I would need it by the head of the crew. Fast forward.. we had to pay for 9 hours.. it took so long that we just had them put boxes in the garage instead in the rooms they were destined for. They busted a leg off of one of our armoires - that was the damage they told us about. My husband gave the whole crew tips anyway.. it was when we started putting our rooms together a few days later that we saw 4 or 5 deep scratches on our very large entertainment center, deep scratches on my daughter's bedroom hutch, a piece of granite broken off on one of our nightstands (the top is made of granite) and scratches on a lot of my art, which I was assured they would take the utmost care with. I would have stacked it in my SUV had I thought there could have been an issue there. I messaged the salesman, filled out an unhappy survey and have yet to hear one single word from anyone.