DO NOT DO BUSINESS WITH TWO MEN AND A TRUCK! After my staircase, front door, and new refrigerator accrued damage when I had furniture moved into my house 2 weekends ago, I have had to deal with a bunch of ridiculousness in the process of trying to get everything fixed! The contract says that if damage can not be repaired they will either replace or compensate (Actual Cash Value) for the damage. What I have learned is that the industry standard is to compensate $0.60 per pound of damaged equipment. So even though it would cost me $516 to replace the damaged panel on my refrigerator, they want to compensate me $180 at .60x 300lbs (their estimated weight of my refrigerator). They estimate my door to weigh 150lbs (???- no idea where they got that). So they only wanted to reimburse me $90! It will cost me $217 just to buy the door not including delivery or installation! Not to mention it is painted red and I paid to have a peephole installed. I spoke with someone named Chris at Two Men and a Truck after a frustrating email communication with Korey. It was like talking to a brick wall with Chris, and he was no help at all. To say the very least this is not over, but I wanted to make sure that everyone knows the risk they are taking if they choose to do business with Two Men and a Truck! If they damage anything, you better hope it is REALLY HEAVY!
All USA
DO NOT DO BUSINESS WITH TWO MEN AND A TRUCK! After my staircase, front door, and new refrigerator accrued damage when I had furniture moved into my house 2 weekends ago, I have had to deal with a bunch of ridiculousness in the process of trying to get everything fixed! The contract says that if damage can not be repaired they will either replace or compensate (Actual Cash Value) for the damage. What I have learned is that the industry standard is to compensate $0.60 per pound of damaged equipment. So even though it would cost me $516 to replace the damaged panel on my refrigerator, they want to compensate me $180 at .60x 300lbs (their estimated weight of my refrigerator). They estimate my door to weigh 150lbs (???- no idea where they got that). So they only wanted to reimburse me $90! It will cost me $217 just to buy the door not including delivery or installation! Not to mention it is painted red and I paid to have a peephole installed. I spoke with someone named Chris at Two Men and a Truck after a frustrating email communication with Korey. It was like talking to a brick wall with Chris, and he was no help at all. To say the very least this is not over, but I wanted to make sure that everyone knows the risk they are taking if they choose to do business with Two Men and a Truck! If they damage anything, you better hope it is REALLY HEAVY!