Nice people, but they could work on their communication and customer service skills a little. I ended up calling them all sorts of nasty names because I forgot the details of a transaction from about a year ago. Had they have access (or more likely knew how to) those details, a lot of angry words could have been saved. What precipitated that unhappy exchange was the fact that last Feb. (about 10 months ago) they sold me a phone, which developed problems. This was my second Sprint phone in a row that died prematurely (but to be fair, the first one was obtained at a different location). As a long-time customer (about 7 years now), and given the fact that I've been "burned" twice, I expected them to either fix the problem with my phone (which, to their credit, they did try, but were unable to), honor the one-year warranty on the phone and replace it (which they told me to contact Samsung instead), or, considering the circumstance, sell me a different phone at a substantial discount (which they refused to even discuss)... Button line, I would think twice before going back there.
All USA
Nice people, but they could work on their communication and customer service skills a little. I ended up calling them all sorts of nasty names because I forgot the details of a transaction from about a year ago. Had they have access (or more likely knew how to) those details, a lot of angry words could have been saved. What precipitated that unhappy exchange was the fact that last Feb. (about 10 months ago) they sold me a phone, which developed problems. This was my second Sprint phone in a row that died prematurely (but to be fair, the first one was obtained at a different location). As a long-time customer (about 7 years now), and given the fact that I've been "burned" twice, I expected them to either fix the problem with my phone (which, to their credit, they did try, but were unable to), honor the one-year warranty on the phone and replace it (which they told me to contact Samsung instead), or, considering the circumstance, sell me a different phone at a substantial discount (which they refused to even discuss)... Button line, I would think twice before going back there.