SmartStyle Hair Salon

1st she was EXTREMELY rough, 2nd when I was telling her how to cut it she told me to stop then when I told her she cut something wrong she just said well you didn't explain to me how you wanted it cut. 3rd I look like a mushroom now

This was my first time visiting this "salon." I called around 7 and asked what time they took their last appointment, the lady that answered said I didn't need an appointment and that as long as I was in the door by 8, they could get me in. All I needed was to have my hair shampooed, conditioned and blow dried. I arrived at 7:38 and was greeted with a scowl and a very rude "can I help you?" by a "stylist" named Cindy. I explained that I had called and told her what I wanted. She turns to her coworker that I spoke with on the phone and said "I'll wash it but I'm not drying it, we're closed. You said she didn't want it dried." In an incredibly condescending tone. It is currently 36 degrees outside and the end of December. What sane person would leave a "salon" with soaking wet hair?! After I insisted that I was very clear and even asked for pricing for what I wanted done on the phone, Cindy agreed to wash and dry it. I have colored hair that needs to be washed with sulfate free shampoo and very cold water. Any cosmetologist should know this, but apparently she didn't. They used a shampoo that I later realized had sulfate in it. I asked her 4 separate times to please use only cold water, yet she continued to turn the hot water on. Once we were ready to move chairs to have it dried, she handed me 2 very small hand towels and told me to hold it and walk to where she stood. It was dripping wet and after leaving I realized it dripped and stained the brand new victorias secret sweater I had on. (I asked if I should take it off before she ever touched my hair. She said no.) She brushed it and ripped out an abnormally large amount of hair when doing so, it was not pleasant at all. I requested detangler, she said "I already sprayed the olive oil" ??? I did notice her spray something on it, maybe 4 squirts, but my hair is to my waist and is quite thick. That's not enough. Once the tangles were out, she began to dry it using the highest heat setting on the dryer WITHOUT USING ANY SORT OF HEAT PROTECTING PRODUCT! I stopped her and requested something for protection and a smoothing/anti frizz product before she continued. There were multiple bottles of both sitting right beside us. She repeated that she "used the olive oil" and resumed drying. Throughout the blow dry, Cindy mentioned how long and thick my hair was and how it usually doesn't take as long to do a blow-dry 3 separate times. Very rude. Once finished, my hair was a total frizz ball AND IT WAS PARTED IN THE MIDDLE!!!! I was so distracted by the lack of professionalism, I didn't even notice until she was done. She never once asked. I walked in with a side part. Why would I want a middle part walking out? Of course, Cindy was long gone by the time I stood up out of the chair. I expressed my concerns and disappointments to the other employee and she responded with a shrug and a very insincere "sorry." Cindy came out as I was leaving (4 minutes before they closed) and told me that next time I should bring my own shampoo and conditioner and any other product I want! I was at a loss for words at that point and just had to leave. I've never heard of a salon doing anything remotely like that. Wouldn't you think they'd want their customers to try different products in hopes of them purchasing the product after the service is finished??? I am in total shock. I've been to other smart style salons and I've never experienced this type of hostility and lack of professionalism. Needless to say, I strongly advise against this place. I can't imagine what they'd do if you were to get a cut or color, I feel for anyone that let's them lighten their hair. Cindy didn't even know what olaplex was! I hope management reads this and works toward bettering their customer service and hiring more qualified employees. This was absolutely shameful for your company.