Sears Appliance Repair

If I could write negative stars I would. We called a few weeks ago for a dishwasher repair. After waiting over a week for the technician to come out, then another week for a part to come in, the dishwasher still wasn't fixed. Then we called to make an appointment and received an email confirmation. Randomly we received a call from sears that was automated and said they changed the appointment without even asking us. We couldn't be there for that appointment. Then we called sears back and they would not honor the original appointment and said the next available appointment was next month! I asked to speak to a manager and they STILL wouldn't change it or offer to help in any way. Absolutely terrible experience with the worst customer service I have experienced in my entire life. UPDATING MY REVIEW: This place is even more horrible than I thought. Zero follow up on my issue and zero willingness to fix it. I asked for a call back to discuss further and they never call back. They also apparently aren't allowed to connect me with any type of management. I will never go to a Sears again or waste any of my money on this terrible customer service. I really wish they would have turned things around by offering to at LEAST refund my service visit cost.