Found this company through Google and ordered a repair kit for a Watts backflow preventer. Order was confirmed online w/ an order number. A week later, I called to track the order. First off, the toll free number does not work. When I got through, I was told they couldn't find the order - after some searching it was found and I was told it would go out that day. I asked for a tracking number and was told I'd get a call later that day with that info. Nothing. Next day I called, spoke to same person and was told he would have to call me back with tracking info. Let's see if he does. I'm getting a little nervous here.
All USA
Found this company through Google and ordered a repair kit for a Watts backflow preventer. Order was confirmed online w/ an order number. A week later, I called to track the order. First off, the toll free number does not work. When I got through, I was told they couldn't find the order - after some searching it was found and I was told it would go out that day. I asked for a tracking number and was told I'd get a call later that day with that info. Nothing. Next day I called, spoke to same person and was told he would have to call me back with tracking info. Let's see if he does. I'm getting a little nervous here.