Protection 1 Security Solutions

This company is a joke! Have a tech on location , could not get the system to work for lack of communication between techs at monitoring and my office. The supervisor pulls the tech from my location to send him to another location and leaving me hanging with NO protection at all. Great way to do business guys. This customer is gone. There are way to many of you guys out there to have to go through this.

BUYER BEWARE! COMPANY DOES NOT HONOR SET TECHNICIAN APPOINTMENTS AND CUSTOMERS ARE REQUIRED TO WAIT FOR A 5-HOUR WINDOW FROM NOON-5 ON A WEEKDAY, REPEATEDLY, UNTIL THEY FEEL LIKE SHOWING UP. I set up a repair appointment and they did not show and now say they cannot get to me for a week. On October 3 we experienced a power surge and loss of power. As soon as the power was restored, I called Protection One to alert them that the system was beeping continuously. They said unfortunately they could not get a technician out on a Friday, and that the only remedy was to completely power down the system. I was instructed how to remove one battery and how to disconnect the power. We scheduled an appointment for Monday at 4:00 for a technician to see what is wrong with the system as it was sending out a signal that another battery was having problems, but that it was a battery that I, the consumer, could not remove. I spent some length of time talking with Protection One and they also alerted me that as a long time customer, they would waive the fee for the service call. The representative even spoke to her manager. I have been a customer since 2007. On Monday, I took 2 hours vacation time from work to be home by 4:00 to meet the technician at Protection One's convenience, since they could not come the Friday I called, nor Saturday, nor Sunday. Upon arriving home, I called to check on the technician and was told that he could not come out today and they were "sorry." There were no appointments. TWO people set up this appointment on Friday. They offered me an appointment during the hours of 12-5 on the next day. As I had just taken 2 vacation hours in order to meet them today, Monday, October 6, I cannot take 5 more hours this week to attempt to meet them again, especially given that apparently there is no guarantee they will show up. I told them I could meet a technician here by 6:00. They said they had no evening appointments. Saturday, October 11, is the first time they can get to me. This will mean I am without an alarm system for a week. I called the company back and gave them one more chance to make it right. After they tried to transfer me FIVE times and I got hung up on, they said someone for the local office would call me but they would not give me a direct number for that office. No one called. The technician, manager, or president of the company should work an extra few minutes after 5, as most of us have to do in our jobs, and honor their original appointment out. I should not be out more money due to time off due to their error. I should also not have to pay for a service I am not receiving. The company should honor the original appointment agreement and come to my home at MY convenience, meaning at 6:00 pm. I tried to come at their convenience, and it didn't work. Therefore, I feel it is their turn, particularly since I am paying them not the other way round. I should also receive a refund for services not used as each day rolls by during which they have not fixed the system and the company should stand by its original agreement to waive the service call fee.