Ordered and paid for a large pizza and when picked-up by my husband who wasn't aware of what I ordered was given a medium pizza instead. 25 minutes later when he got home from picking it up I noticed we were given a medium pizza when we had paid for a large. The manager kept saying he has nothing to do with the web and that they made what came through from the web even though I had a confirmation of a large pizza being ordered. Refused to deliver a new pizza because I was out of the delivery area and would do nothing to reimburse me for the large pizza when I had only received a medium. He said to call the web about it. Will not buy another Papa John's pizza.
All USA
Ordered and paid for a large pizza and when picked-up by my husband who wasn't aware of what I ordered was given a medium pizza instead. 25 minutes later when he got home from picking it up I noticed we were given a medium pizza when we had paid for a large. The manager kept saying he has nothing to do with the web and that they made what came through from the web even though I had a confirmation of a large pizza being ordered. Refused to deliver a new pizza because I was out of the delivery area and would do nothing to reimburse me for the large pizza when I had only received a medium. He said to call the web about it. Will not buy another Papa John's pizza.