Noodles and Company

I love Noodles & Co as a whole, but this location has really gone down hill in the past year. Went with my husband and another couple for an early dinner and we were all let down by the service and cleanliness. The server didn't bring out silverware or napkins, nor was there silverware stocked by the drink machine. We asked for plastic silverware. My friend found a corner of plastic packaging in her salad. The drink machine was out of ice. There were wrappers and crumbs galore on the floor. I had also recently signed up for Noodles Rewards and was excited to use it, but the cashier said nothing about any rewards programs. No big deal. Googled it and figured it out at home. I've been to Noodles & Co's in Boulder, CO and Knoxville, TN and have had great experiences. Maybe I'll stick to those locations instead!