I am so upset. After waiting almost 2 weeks for a part, installation was scheduled for today from 2-4. It is 5 pm. The scheduler, for the 2nd time this week, was rude and condescending when I called. It is NOT my problem if you've had new calls since I was scheduled. You should put existing issues before new ones. And now it's Friday evening... I will make sure my home warranty company is made aware of this and of course payment was expected before they even came. Chris is a lovely young man but the company is very disappointing!
Addendum - many thanks to Chris, our technician, who went out of his way to make sure the problem was addressed AFTER HOURS. 5 STARS TO HIM FOR COMING OUT SATURDAY MORNING!!! WE ARE INDEBTED TO YOU ☺
All USA
I am so upset. After waiting almost 2 weeks for a part, installation was scheduled for today from 2-4. It is 5 pm. The scheduler, for the 2nd time this week, was rude and condescending when I called. It is NOT my problem if you've had new calls since I was scheduled. You should put existing issues before new ones. And now it's Friday evening... I will make sure my home warranty company is made aware of this and of course payment was expected before they even came. Chris is a lovely young man but the company is very disappointing! Addendum - many thanks to Chris, our technician, who went out of his way to make sure the problem was addressed AFTER HOURS. 5 STARS TO HIM FOR COMING OUT SATURDAY MORNING!!! WE ARE INDEBTED TO YOU ☺