Jos. A. Bank

I was getting married and another company had dropped the ball on our suits. The people here hooked it up and got my wedding party suits squared away just in time for the wedding. Was very pleased with the services and staff. They earned my business and I continue to come here for my needs. Not sure why people are saying the staff is rude, I've had a very pleasant experience everytime I am there and the staff is very friendly to me. Maybe those 1 star people had poor attitudes to begin with.

They were absolutely HORRIBLE! If I could give them less than one star I would. I had gone with Men's Warehouse originally but after talking to one of the groomsmen, he suggested I go see if Jos A Banks was a cheaper alternative. My fiancé and walked in, asked how big the sizes in their suits go, since we had 2 groomsmen that were 6'4'' or taller and big, they said that was not going to be an issue, we made the group for the wedding and they asked for a 40 dollar deposit, which we paid, my fiancé got measured for his suit and we were told that was all we needed to do. One of our groomsmen went in to get measured for his suit and they said our group didn't exist. I got to the store and they were apologetic, and said they created the group again in the system. The groomsmen got measured, and we left. Later that night I called to change something on the group, they told me that they had no record of the group number. I again spoke with Kristin and she told me that she thought we were going to order all suits at the same time, I told her NO for the 3rd time and she said she was going to give me another group number for the rentals (ties) and one for the purchase (suits). Weeks passed and I thought it was weird that my fiancés suit hadn't come in, I called the store and they said they hadn't ordered it because we needed to pay for it. we again had to go to the store where he had to get measured (again) and we ordered the suit. After some time had passed, the "big and tall" groomsmen went to get measured and they told him they didn't carry a suit large enough for him (after they had assured me they did). He went to another store and got priced for a suit his size. He got a call saying they could possibly have a suit he could rent that would match the wedding party, he went and got measured, they ordered the suit and they had to send it back 3 times because it didn't fit. One that he wasn't fully comfortable in but had to make work showed up the night before the wedding. As for the rentals, they told me it was going to be 5 dollars per tie, what they didn't say was that there was 15 delivery fee! If I would have known that I would have found ties for them somewhere else. Go somewhere else!!! This store at least was HORRIBLE!!!!!!!!!!!