Hand & Stone Massage and Facial Spa

I had several of their employees tell me they would be able to provide services for me and my 13 and 16 year old niece and nephew. I was told several times and on multiple occasions that the 16 year old could get a facial as long as I was on the premises and the 13 could get a massage as long as I was in the room. So we booked a couples massage for myself and the 13 year old while the 16 year old got the facial. Showed up and they took the 16 year old back to start and waited to tell me they can’t give the 13 year old a massage even with me in the room getting a massage as well. So I was forced to stay in their lobby while the 16 year old gets their facial and I have to pay them for their very poor customer service and their ignorance. They could have at least told me this so we could have all just left and went elsewhere. I use to be a member and I too am a massage therapist. The services are just mediocre so I canceled my membership but I was willing to use them again since I was told they could provide the services in this case but never again will I step foot in their business or give them any more of my money.