I moved to Clarksville Tn, in June 2012. I was given a little bit of a run around when I signed the lease during a weekend expedition to the city, 2 weeks prior to our move. But, just figured it was a rushed situation. I came back, got the keys, moved into my new rental home. I did my rental walk-through and emailed it in to the rental representative. I included in my walk through that this $1050 a month home for rent was not professionally cleaned. There were scuffs on every wall, especially in the closets, as if walls had never been wiped down. There was hair and dirt in the sinks, and in the tubs. There was foundation (make-up) in the bathroom drawer. There was pet hair all over the garage, they obviously had a large white dog. And finally there were topical stains on the carpet. I didn't mind doing a little light cleaning on the home, but wanted it documented so I wouldn't have any extra stress when I moved out. I received a extremely rude phone call from "Julie" the rental rep. She told me she refused to accept this email because this home must have been cleaned. She kept batting at me with the same line "I have receipts, I know it was cleaned." I think she was trying to convince herself, and to wear me down. I offered her to walk through the home, she refused. I didn't know that your could refuse someones walk through sheet! She wore me down I emailed her a revised for removing any of that. I hate that I am being bullied by this woman. I have had nothing but problems with this agency, which is discouraging, since the only problem this agency seems to have, is "Julie." I am planning on buying a home in 2013, and would have preferred to use an agency I had already used. But because of this, I have no intention of ever using your company again. I have been talked down to by this woman each time I have to speak with her. And the moment the phrase "its always something with this damn company" came out of my mouth, in a level tone, she threatened me that "today is not the day, I am not going to curse her, and speak badly to her, etc." It was massively uncalled for. I am sure this will have an effect on my rental property, and I am sure that as I have written this email that some how my deposit will have a problem getting back to me, or something wrong with me renting this home, etc, but I absolutely hate dealing with this office every time I have to call the Clarksville Tennessee office for anything to do with my rental. No one should fear the first of the month simply because of an employee of a company. This is ridiculous, I really hope someone has some words of wisdom exceeding her horrible behavior, her poor customer service, her demeaning tones. I cannot be the only one to complain about this. And I have never been treated so poorly by a realty company before. I should not feel like this with my rental company. This woman makes my life miserable every time I have to deal with my rental home!
All USA
I moved to Clarksville Tn, in June 2012. I was given a little bit of a run around when I signed the lease during a weekend expedition to the city, 2 weeks prior to our move. But, just figured it was a rushed situation. I came back, got the keys, moved into my new rental home. I did my rental walk-through and emailed it in to the rental representative. I included in my walk through that this $1050 a month home for rent was not professionally cleaned. There were scuffs on every wall, especially in the closets, as if walls had never been wiped down. There was hair and dirt in the sinks, and in the tubs. There was foundation (make-up) in the bathroom drawer. There was pet hair all over the garage, they obviously had a large white dog. And finally there were topical stains on the carpet. I didn't mind doing a little light cleaning on the home, but wanted it documented so I wouldn't have any extra stress when I moved out. I received a extremely rude phone call from "Julie" the rental rep. She told me she refused to accept this email because this home must have been cleaned. She kept batting at me with the same line "I have receipts, I know it was cleaned." I think she was trying to convince herself, and to wear me down. I offered her to walk through the home, she refused. I didn't know that your could refuse someones walk through sheet! She wore me down I emailed her a revised for removing any of that. I hate that I am being bullied by this woman. I have had nothing but problems with this agency, which is discouraging, since the only problem this agency seems to have, is "Julie." I am planning on buying a home in 2013, and would have preferred to use an agency I had already used. But because of this, I have no intention of ever using your company again. I have been talked down to by this woman each time I have to speak with her. And the moment the phrase "its always something with this damn company" came out of my mouth, in a level tone, she threatened me that "today is not the day, I am not going to curse her, and speak badly to her, etc." It was massively uncalled for. I am sure this will have an effect on my rental property, and I am sure that as I have written this email that some how my deposit will have a problem getting back to me, or something wrong with me renting this home, etc, but I absolutely hate dealing with this office every time I have to call the Clarksville Tennessee office for anything to do with my rental. No one should fear the first of the month simply because of an employee of a company. This is ridiculous, I really hope someone has some words of wisdom exceeding her horrible behavior, her poor customer service, her demeaning tones. I cannot be the only one to complain about this. And I have never been treated so poorly by a realty company before. I should not feel like this with my rental company. This woman makes my life miserable every time I have to deal with my rental home!