My mother sent me some flowers for my birthday, but unfortunately I was not home and it was too cold to leave them outside. Perfectly understandable. I called for redelivery the following day and was told that I could expect them between 3-5 pm. Since I needed to be home to get them I delayed my errands until later. They never arrived. The third day after they were originally set to deliver, I called again and although the lady (an employee) was nice, she said she would call me later to explain why they failed to deliver them the second day. The flowers did eventually arrive that same day, however, I received no phone call. After thanking my mother for the gift, I came to find out that they were not what she had picked out and the chocolates she had paid for never made it. I am really not impressed with Crouch Florist.
****UPDATE****
Instead of writing a brand new review I'm writing this update to show that CROUCH FLORIST WILL DO ALL THEY CAN TO MAKE YOU HAPPY.
I received a phone call from the manager this time to help make the order right. She honestly went above and beyond to work it out. The chocolates were upgraded to a bigger box for the inconvenience and a brand new flower arrangement was made. She even delivered it to my house herself! I was VERY impressed! I really appreciated that she explained some things instead of making excuses. A big factor she explained was that unless you order on the actual florist website (not a third party company) , they cannot guarantee good communication. That being said, my situation was still rare.
The fact that they made a whole new arrangement, thrilled my mother. We could not be happier or more impressed with how the Crouch Florist manager dealt with our situation. I will most DEFINITELY recommend this florist to others.
All USA
My mother sent me some flowers for my birthday, but unfortunately I was not home and it was too cold to leave them outside. Perfectly understandable. I called for redelivery the following day and was told that I could expect them between 3-5 pm. Since I needed to be home to get them I delayed my errands until later. They never arrived. The third day after they were originally set to deliver, I called again and although the lady (an employee) was nice, she said she would call me later to explain why they failed to deliver them the second day. The flowers did eventually arrive that same day, however, I received no phone call. After thanking my mother for the gift, I came to find out that they were not what she had picked out and the chocolates she had paid for never made it. I am really not impressed with Crouch Florist. ****UPDATE**** Instead of writing a brand new review I'm writing this update to show that CROUCH FLORIST WILL DO ALL THEY CAN TO MAKE YOU HAPPY. I received a phone call from the manager this time to help make the order right. She honestly went above and beyond to work it out. The chocolates were upgraded to a bigger box for the inconvenience and a brand new flower arrangement was made. She even delivered it to my house herself! I was VERY impressed! I really appreciated that she explained some things instead of making excuses. A big factor she explained was that unless you order on the actual florist website (not a third party company) , they cannot guarantee good communication. That being said, my situation was still rare. The fact that they made a whole new arrangement, thrilled my mother. We could not be happier or more impressed with how the Crouch Florist manager dealt with our situation. I will most DEFINITELY recommend this florist to others.