Company packed up ship and moved to Chattanooga. We closed on a house here in Knoxville with relatively new windows (still under warranty) from Champion, where a few of the window seals between the panes had failed. We got a letter from the company indicating they wanted to replace ALL the windows to avoid any future issues and not have a house sale got through because of their windows. Needless to say, we have been waiting three months now, and were told just last week, that only 6 of our 27 windows have arrived, and they are telling us that it is not in their interest to replace all windows, and that they would lose money if they did this with all claims. They will come to replace the 6 windows and assess the situation. If they continue to balk and drag their feet, we may have to take further legal action, or contact a local TV station to shed light on their company practices. If I had a choice, I would not have installed Champion windows in our house!
All USA
Company packed up ship and moved to Chattanooga. We closed on a house here in Knoxville with relatively new windows (still under warranty) from Champion, where a few of the window seals between the panes had failed. We got a letter from the company indicating they wanted to replace ALL the windows to avoid any future issues and not have a house sale got through because of their windows. Needless to say, we have been waiting three months now, and were told just last week, that only 6 of our 27 windows have arrived, and they are telling us that it is not in their interest to replace all windows, and that they would lose money if they did this with all claims. They will come to replace the 6 windows and assess the situation. If they continue to balk and drag their feet, we may have to take further legal action, or contact a local TV station to shed light on their company practices. If I had a choice, I would not have installed Champion windows in our house!