Always In Bloom, Inc.

Unfortunately I cannot provide a positive review for Always In Bloom in Franklin, TN. In attempt to make my Mother-In-Law’s 70th birthday a little special, I wanted to send her some flowers. A Premium bouquet named “Pleased as Punch”would do nicely. After driving up to Franklin, TN from Birmingham, AL to celebrate her birthday, upon greeting us, she proudly thanked us for the beautiful flowers. I look in the direction she pointed to gaze upon an arrangement that I didn’t recognize. Needless to say, on the inside I was not pleased as punch, but I kept that to myself as I hugged her and let her know I was happy she liked them. We all know mix-ups happen in life. This one was a flower order. So, I enjoyed the celebration and I waited until the next week when the shop is open to call them and explain the mix-up. As you can see by the pictures, I ordered Premium, but at best received the basic. the shape color and quantity also differed, so some discount would be needed. The gentleman I spoke with was perfectly OK with giving a discount, and that satisfied the financial part of the mix-up. However, when I mentioned that the arrangement wasn’t a nice rounded bouquet as shown on their website, he didn’t hesitate to let me know that their arrangements are different from what’s shown on the website. I guess he doesn’t realize the fraudulence in that. He told me that I should have called them directly to place the order. I let him know that I did call. I called directly to confirm they would have the inventory to provide a “Pleased As Punch” bouquet on such short notice, and the lady set my concern to rest letting me know she “could do it”. He let me know that he himself created the arrangement. He agreed that he had to swap some flowers for others, but he seemed blind to the differences in shape, color and quantity. As I described the differences, he would tell me that I should have called them to place the order and not have placed it online. I would have to remind him 3 times that I did call directly. The gentleman seemed set on trying to convince me that I was in the wrong somehow. I just couldn’t understand how he couldn’t see that the arrangement received was barely like the picture on their website. So, unfortunately, the experience with Always in Bloom in Franklin, TN was not great for me. I would have not posted anything if he’d just said. “I’m sorry for the mix-up. How can I make it better.” But there were no apologies, just a wilted relationship with this business. So, just be careful when you place an order with Always In Bloom in Franklin, TN. They don’t hesitate to create arrangements different from what they advertise on their website, in fact they don’t hesitate to give you a discount. Just know, they were not wrong, you were wrong.